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jacky N

1 reviews | Active since Nov 2015

09 Nov 2015, 15:48

Ster Kinekor - DONT THINK OF DURBAN CUSTOMERS

Hi<br> I am really disappointed with ster kinekors ability to make decisions regarding where a flim should be screened. I fail to believe that proper market research was done before releasing this flim - WAR ROOM<br> Ster Kinekor decided to screen the movie in 4 cinemas in Gauteng and 2 in Captown...what happens to the Durban Group who have been waiting months on end for this movie to be released.<br> i mean at least screening it at 1 cinema in durban would have been good, not at all?<br> What happens to us loyal ster kinekor customers? the only cinema i have ever used are that of ster kinekor.<br> <br> i have contacted their customer care officer lynette and this was her response: <br> <br> Hi Jacky<br> <br> As per the scheduling department, when movies release the distributor usually proposes sites based on the number of prints they have. We only have 6 prints available of War Room, but please speak to your cinema manager if you would like to see it at a specific cinema, they might decide to move the print there after it has finished at the cinemas where it is currently showing.<br> <br> Kind Regards<br> <br> Lynette<br> <br> <br> i have tried contacting the GATEWAY manager but to no avail!<br> <br> <br> thank you<br> <br> Disappointed Ster kinekor customer.<br>

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply11 Nov 2015, 16:15
Official
Hello Jacqueline64,

Thank you for reporting this. We apologize for the inconvenience caused to you.

Your complaint has been forwarded to the relevant department who will revert back to you soon.

Regards,

Ster-Kinekor