Ster Kinekor doesn't give refunds ddspite their undetyaking to do so - fighting for my money!

Im a long time patron of movies and have stayed loyal to watching movies in the theatre, even though funds are tight. Movies are expensive! It's no longer a matter of a fun day out. Now its a special occasion. I booked a movie at PRESTIGE as a special treat but was unable to go. That booking was made on 11 November. It's now mid December and I simply can't get my refund back from Ster Kinekor. The "agent", Nompulelo, who is supposed to be assisting me doesn't bother to respond to emails. No ways you can get hold of a person. I've been sent a screenshot of a supposed refund but it's so blurry it's not readable. I've checked all my bank accounts and sent through my statements reflecting when a payment was made and that ZERO refund has been given. I'm out of pocket for over R600. No wonder Ster Kinekor is BLEEDING patrons. Service delivery is disgusting. It's expensive and if people are spending that sort of money they'd prefer to give it to a decent service provider who gives a value service. That's NOT ster kinekor.

Bottom line is that Ster Kinekor had not refunded me, claims they have, proof in my bank statements showing zero refund. Think they call this "theft". Don't waste your money. Rather go to other movie sources/theaters. Go for dinner. Just don't waste money at Ster Kinekor!!!