1 reviews | Active since Dec 2014
Ster-Kinekor disgusting service!
I will no longer support Ster-Kinekor Cape Gate due to the worst customer service I ever experienced. Firstly I wanted to buy popcorn. I requested the lady at the popcorn counter that I wish to buy extra sachets of flavor. I was informed that I can only get 2 sachets and there is no option to purchase more. Really?? The country is an economic crisis and Ster-Kinekor has a fit in or stuff off attitude. Secondly I was informed that I need to pay at the welcome desk. Standing for about 5 minutes since the desk is not manned, a lady approaches me and says I need to pay by the self service machines. I informed her that I do not have a card on me but I do have cash. "We don't accept cash", I was informed. I am not sure if Ster-Kinekor is doing so well in this economic crisis that they tell the staff to let customers walk away rather than doing a sale. Keep your popcorn and keep training the staff like you do. We will see how long you last with this disgusting attitude towards your customers!!
