STER-KINEKOR DISGUST

Its very unfortunate that i am having to post here about my experience with Ster Kinekor in order to get a response to TWO COMPLAINTS made in the last week to which i have received absolutely NO RESPONSE. A very long painful story made short - FIRST COMPLAINT: Friday 3rd May 8:15pm Avengers: my family and I walked out of the Bedford Centre 3D Cinema as we could not see the movie/screen properly due to the production manager not having set up the screen settings correctly (confirmed by a staff member) and having had to dealt with a rude onsite manager who "did us a favour" by giving us vouchers to watch the movie elsewhere. SECOND COMPLAINT: we tried again to watch the movie at Cresta on Wed 8th May. Used the given vouchers to book online where the site hung and kept our seats "pending". Spent a day trying to get confirmation of the booking and was told to go to Cresta on the day of the booking to HOPEFULLY keep the booked seats. We arrived, CINEMA was BOOKED out, vouchers REDEEMED????? and we were left with NO SOLUTION. What was supposed to be a fun family evening out has turned into a painful, expensive episode AND we still have not even seen the Avengers movie WHICH WE HAVE PAID FOR???? NO EXPLANATIONS, NO FEEDBACK, NO "SORRY", NO REFUNDS???? JUST ****************!!!