NB
Nicole B

1 reviews | Active since Nov 2018

19 Nov 2018, 13:25

Ster kinekor, did you even care.

I have been waiting nearly a year now, I wrote a review stating that I had used my smart shopper points to purchase two movie ticket's. I'm on dialysis and could not use them, I enquired if anything could be done, they attempt half hartedly that they would see to it, it is nearly a year later.

0
Replies (3)
Ster-Kinekor
Ster-Kinekor's reply29 Nov 2018, 16:55
Official
Good Day Nicole, 

Thank you for taking the time to contact us to share your experience.
 
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion. 

Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours. 

Kind Regards 

Sterkinekor
NB
Nicole B's update01 Dec 2018, 12:47
Reviewer Update
So you won't give a crippled person anything for loosing 2 movie tickets.
NB
Nicole B's update29 Dec 2018, 16:04
Reviewer Update
Thank you so much for your speedy action in resolving this issue. I give youn5:stars.