sP
selva P
1 reviews | Active since May 2016
04 Aug 2019, 20:19
Ster kinekor customer service stinks
Went to a late night show at the ster kinekor in Gateway umhlanga in July. Booked tickets for the DBox experience paid R597 including 3d glasses plus refreshments for R243 and about 30 or 35 minutes into the movie the seats stopped working...complained on there website the same night. No response and sent a second email and someone. Promised my money back if I sent in my banking detail etc. Guess what nothing happened. So I complained again on the same site and got a new reference number and guess what I'M STILL WAITING.
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Ster-Kinekor's replyOfficial
23 Aug 2019, 10:48 Good Day Selva
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Ster-Kinekor's reply23 Aug 2019, 10:48
Official
Good Day Selva
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.