Ster-Kinekor Cresta terrible experience

<p>We just had the WORST experience! It was truly shocking from beginning to end! We were very excited to go see 'fantastic beasts and where to find them', but it was not to be.</p> <p>1.) All of their self help facilities were down, with the exception of two where ladies were manually assisting. 2.) The card machines were not working, everyone had to go draw cash. 3.) They did not have water, only cold drinks. So anyone wanting water was just told to choose a cold drink instead. No empathy or apology for the inconvenience. 4.) We reach the top where a very friendly lady took our ticket and informed us the movie was slightly delayed due to technical issues but it won't be much longer. Shouldn't the two ladies selling the tickets have informed us of this?! 5.) after 40 minutes of waiting people got restless and started looking for answers. At no point did anyone come in to communicate with us or keep us updated. It then reached one hour of sitting in a cinema and tensions were high. All staff were avoiding us, with the exception of the lady who takes the tickets who actually seemed to care. 6.) The "manager" doesn't look us in the eye or communicate with us. She just says we must leave the cinema and get our refund. We demand an explanation for being left in the cinema for an hour, we want to be compensated for our snacks! 7.) The staff in the front and the "manager" don't know how to cope with the upset clients and after calling head office come back to say we will not be refunded our snacks. 8.) I ask for a higher manger and tell her I'm going to social media. She panics and gives me the contact number for Steven Wiering, who surprise surprise doesn't answer.</p> <p>Absolutely no customer service! Cresta might have revamped the exterior, but the service is still the same shocking service.</p> <p>I expect to be contacted as to how you are going to make up for it. We drove all the way to Cresta for a movie, only to leave after an hour and a half and Not having seen the movie and having spent a lot of money on snacks for nothing.</p>