Ster-Kinekor Cresta

On the 7th October my husband and I decided to watch a movie at Cresta for his 40th. We dropped the kids off to be baby sat. We decided what the heck lets spoil ourselves as it was a special occasion and book Prestige. We booked Venom for 9:30am Got the combo and pizza. We sat in the dark for 15mins, lights then came on and we waited another 15mins before a manager came in and said there was a tech problem and our tickets will be refunded. My husband then asked what about the popcorn and cold pizza? Reply "Sorry only tickets" We went out side and demanded the money back for the food (which isn't cheap) Which she did. My main issue with all of this is. We never get to go to movies, the day we go for a 40th birthday outing there are issues. Now we totally get these things happen, however, how does it take half an hour before someone comes to inform us? We could of gone to watch other movie? The other issue we have is yes its great we were refunded but what about the time wasted and inconvenience of it all. Surely being in the service industry you would provide a complimentary (normal) ticket as an apology? Shocked at the whole situation and how it was handled. 40th ended up being a terrible day.