Ster Kinekor Corporate too busy for customers

This was the email I sent Ster Kinekor....

Good day,

Yesterday I went to Ster Kinekor Tygervalley, Western Cape to apply for my, my wife's and my daughter's SK membership cards.

First I was told that they have no cards and then could not answer my pricing questions!

I quickly deduced that the gentleman "helping" me was a trainee and asked for someone else whom I thought would be a manager but in hindsight I have now figured out wasn't!

Guys, I please need a SK membership card for my five-year old daughter and my wife and after yesterday's waste of my time I would appreciate it if you would arrange this for me as I would like to collect the cards, ONCE AGAIN, from your outlet in Tygervalley in Bellville Cape Town this morning before 11:30?

We have no Discovery Vitality membership.

Here are the details of my daughter and wife:

Daughter Name: Jemma Amber Coburn DOB: 21/12/2012 ID: ********** 142089 Address: 33, 16th Avenue, Boston Estate, Bellville, 7530 Mobile: obviously mine: ********** 263 Email: obviously mine: **********

Wife Name: Jessica Johanna Coburn DOB: 24/08/1982 ID: ********** 153081 Address: 33, 16th Avenue, Boston Estate, Bellville, 7530 Mobile: ********** 606 Email: **********

My SK card number is ********** 72412

Our aim was to enjoy Incredibles 2 tomorrow morning at 9am.

This is an extremely big day for us as it will be Jemma's very first time at the movies.

We are hoping that it will be as special as we envisage it will be and we are very excited to be part of what should be a very memorable milestone in our families lives.

It would be appreciated if you could please confirm the above and any other questions you may have with me via my mobile on ********** at your very earliest convenience this morning?

I'm available right now until 9am and then only again from 11am onwards.

Thank you in advance

Regards

Sean Coburn ********** 263 Show quoted text Hi Luleka,

Jemma's email address is

**********

I will be at Ster Kinekor Parow Sanlam Centre, Cape Town tomorrow morning at 08:15.

I think its shocking that neither you nor corporate telephoned me this morning!

And further more, it was I that hot a card registered for my wife.......not you!

I went to Tygervalley myself when you guys basically gave me the middle finger!!

Talk about adding insult to injury!

Disgusting service and not even an offer from SK corporate to make up for it by offering us................? I could think of a few things......

Truly very disappointing and pathetic.

Disappointed

S Coburn

Show quoted text Hi Luleka,

Jemma's email address is

**********

I will be at Ster Kinekor Parow Sanlam Centre, Cape Town tomorrow morning at 08:15.

I think its shocking that neither you nor corporate telephoned me this morning!

And further more, it was I that got a card registered for my wife.......not you!

I went to Tygervalley myself and sorted it when you guys basically gave me the middle finger!!

Hide quoted text Talk about adding insult to injury!

Disgusting service and not even an offer from SK corporate to make up for it by offering us................? I could think of a few things......

Truly very disappointing and pathetic.

Disappointed

S Coburn

Hide quoted text

On Fri, 06 Jul 2018, 14:27 Luleka Sithole ********** wrote: Good Day Sean,

We thank you for your email.

On behalf of Ster-Kinekor I would like to sincerely apologise for any inconvenience caused.

Jessica Johanna Coburn : ********** 72494

I have tried to activate an online digital card for your daughter, but the email address provided is registered under your loyalty card. May I please have your daughters personal email address, so I can activate a card for her.

Kind Regards,

Luleka

From: Sean Coburn ********** Sent: Friday, July 6, 2018 8:45 AM To: Cinemark Enquiries ********** Cc: Corporate ********** Subject: Complaint SK: ********** 72412

Good day, Yesterday I went to Ster Kinekor Tygervalley, Western Cape to apply for my, my wife's and my daughter's SK membership cards. First I was told that they have no cards and then could not answer my pricing questions! I quickly deduced that the gentleman "helping" me was a trainee and asked for someone else whom I thought would be a manager but in hindsight I have now figured out wasn't! Guys, I please need a SK membership card for my five-year old daughter and my wife and after yesterday's waste of my time I would appreciate it if you would arrange this for me as I would like to collect the cards, ONCE AGAIN, from your outlet in Tygervalley in Bellville Cape Town this morning before 11:30? We have no Discovery Vitality membership. Here are the details of my daughter and wife:

Daughter Name: J...... DOB: 2............ ID: 1....... Address: Boston Estate, Bellville, 7530 Mobile: obviously mine: 081.... Email: obviously mine: ........

Wife Name: J............ DOB: .............. ID: 82................. Address: Boston Estate, Bellville, 7530

Mobile: 082 Email: ......... My SK card number is ********** 72412 Our aim was to enjoy Incredibles 2 tomorrow morning at 9am. This is an extremely big day for us as it will be J........s very first time at the movies. We are hoping that it will be as special as we envisage it will be and we are very excited to be part of what should be a very memorable milestone in our families lives. It would be appreciated if you could please confirm the above and any other questions you may have with me via my mobile on ...... at your very earliest convenience this morning? I'm available right now until 9am and then only again from 11am onwards. Thank you in advance Regards S C

Response after 14:49 Good Day Sean, We thank you for your email. On behalf of Ster-Kinekor I would like to sincerely apologise for any inconvenience caused. J...... : ********** 72494 I have tried to activate an online digital card for your daughter, but the email address provided is registered under your loyalty card. May I please have your daughters personal email address, so I can activate a card for her. Kind Regards, Luleka

My reply Hi Luleka,

J........ email address is

**********

I will be at Ster Kinekor Parow Sanlam Centre, Cape Town tomorrow morning at 08:15. I think its shocking that neither you nor corporate telephoned me this morning! And further more, it was I that hot a card registered for my wife.......not you! I went to Tygervalley myself when you guys basically gave me the middle finger!! Talk about adding insult to injury! Disgusting service and not even an offer from SK corporate to make up for it by offering us................? I could think of a few things...... Truly very disappointing and pathetic. Disappointed S C