Ster-Kinekor Club cards

<p>Good day</p> <p> </p> <p>I misplaced my Ster-Kinekor cards in January 2017, later that month i visited a Ster-Kinekor(Parow) as it was my son's birthday hence i took him and all his couzins to the cinema which was on a Tuesday. I get there with the intention of paying full price but ofcourse getting the Ster-Kinekor cards for all 6 of us with the intention if i come on a Tuesday next time i will pay half-price.When getting to the till and paying i was advised they do not have stock, i then paid for everyone and left it at that. Tuesday, 21 March 2017 i went to Ster-Kinekor(Promenade) and took my son and his couzins again to the Cinema, i again pay full price and was advised yet again they out of stock with the club cards, whose fault is that? Now i have to pay full price everytime as a customer if i go on a Tuesday as they do not have stock. Why must i be affected negatively by this? Why not issue a temporarily club card or make a note or something atleast that i was there and paid yet again full price and wanted club cards but they did not have and when they do have stock they can keep mine aside and contact me to collect? why is there no alternative instead of just saying No, sorry out of stock, in the meantime they making more money as you everytime paying full price when going on a Tuesday, this sounds like a money making scheme! This was not the end of it! While paying the cashier, she tried to book the seats but got an technical error and then cancelled the transaction but somehow the tickets printed. Me and my nephews then went to our respective seats, after an half hour an attendant approached us to say we sitting on the wrong seats and we have to get up!he asked us our tickets which i then explained to him my son had it when going to the later while we were sitting there he probably lost it, im sure you can understand that but because we did not have the ticket we had to get up as the lady with her children had their tickets. We ended sitting right infront and sharing seats which was uncomfortable as their were no more seats open for all of us! Our ticket numbers probably was mixed up with the others due to the technical error the cashier got!Whose fault is that! Talk about unprofessional!I felt so embarassed as everyone was looking at us! Talk about poor service and what a bad experience! I hope this does not happen to anyone else and they come up with a alternative when not having stock of club cards!</p> <p> </p> <p>Kind Regards</p> <p>Carmenita Fortune</p>