STER KINEKOR CAPE GATE LACK OF TRAINING

For the 2nd time at Cape Gate Ster Kinekor i've been red faced with trying to use my fnb ebucks vouchers. Again the person working there does not have training and do not know how it works. He goes and find the manager and the manager send him back with a story. I insists i want to speak with the "manager" and eventually she comes and try something on the system which does not work. Totally unhelpfull. I then ask for her manager, Bongani, which does not answer the phone not return text messages.

Ster Kinekor, get training and try and give some customer service. Pathetic is putting it lightly!