Ster-kinekor Blueroute ( unacceptable service, assistance and attitude)

Very disappointed with level of service at your Blueroute branch. I was 20 minutes for the last show of a movie. Your staff members witnessed myself struggling with the self-service machine. They came over to "assist" but told us we were not allowed to watch because they were closing. It was 20:35pm. I asked what time the cinema closes, they said 9pm. The website states otherwise. He said self-service would not work and walked away. I assumed he was going to use the cash till to assist, so we waited for a further 10min at the till with no assistance. I went to the food tills to ask for help, the same staff member told us he could not help us because they cashed up. Which means they have logged out earlier than closing time. I am very unhappy with the the manner in which your staff spoke to us, handled the situation and were very poor ambassadors for Ster-kinekor as they were very persistent that we leave even though we insisted on paying full price as is our customer duty. When I asked to speak to a manger , he sarcastically rep****, they had all left. This is not a business but rather a playpen. Not my first encounter with terrible service at Blueroute Ster-kinekor