JG
Justin G

1 reviews | Active since Mar 2018

27 Mar 2018, 10:12

Ster-Kinekor Bayside should be shut down.

Went to see Black Panther at Ster-Kinekor Bayside knowing that the cinemas were run down but the experience has gotten even worse.

I know Ster Kinekor has had the same layout for years but I'd like to meet the idiot who decided that the isle should be down the center of the cinema were the best viewing seats should be. The isle lights are left on during the movie which shined a bright blue light on the already dim screen (weak projectors) which ruined the viewing. There was also no sound coming from the front left of the cinema or the front right speakers were way too loud.

It's appalling that they actually sell you tickets to their cinemas with them being in such a bad state. There is also no way they aren't aware of these problems either but they make out as if everything works perfectly.

Some kind of brand standards authority should honestly shut this cinema down.

0
Replies (2)
Ster-Kinekor
Ster-Kinekor's reply29 Mar 2018, 13:13
Official

Dear Justin

Thank you for taking the time to contact us to share your experience.

We always endeavor to deliver the most enjoyable cinematic experience to all our customers, and we apologies for not being able to do so on this occasion.

Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.

JG
Justin G's update05 Apr 2018, 09:47
Reviewer Update
I do appreciate the reply from Nu metro about my complaint. Over the years I've complained about 3 times and never had a response so bravo to Hellopeter. They were kind enough to issue me with complementary tickets which I do appreciate although it would be like having a terrible meal and complaining and then being offered another terrible meal to make up for it. I think they're also permanently in the "process" of refurbishing the cinemas.