Ster-Kinekor: Bad service and no responce

HI<br> I logged a report on the 6th of January about the terrible service at Ster-Kinekor gateway. I received a response saying that someone would get back to me with feedback. To date I have heard nothing. <br> <br> Is this how you treat your customers? Besides the shocking service, you make promises that you clearly don't keep. It's been 22 days since I logged the complaint and I am still very eagerly awaiting feedback as to what happened and how you intend to make sure it doesn't happen again.