Ster-Kinekor- Bad Service

<p>Good day,</p> <p> </p> <p>Myself and my husband are both part of the Ster-Kinekor membership and recieved were told we receive birthday vouchures for our birthdays. We went find out how long it last and were told it expires 2018 as per the system at N1 City. We did not redeem it and decided to keep the vouchure a while, his birthday was 9 April 2017. We decided that we would redeem it on 23 July 2017 because it was my birthday 11th July 2017. When we made our booking the guy that makes the booking said that there is no vouchure on my card but my husband still has his vouchure, they were unable to make calls or allow me to make a call to come in contact with customer service. They provided a incorrect number as per the number on the leaflet and said that was the only number they had , I then googled a number.I then used my personal cellphone , and was put on hold for a few times and and had to hold for a very long time, I spoke to Kholeselo Moloi who could not really assist because she did not know much of the product or the expiry date, she could not see a vouchure , I then asked to speak to her manager.Luleka Siphole came to the phone after holding a very long while and told me that my vouchure expired 18th July 2017. I asked why my husbands vouchure only expired next year and mine only lasted a week .</p> <p> </p> <p>I would really like to be advised why some of your membership dates are longer than others, because I think its very unfare.And the staff has no knowledge of the product .This is very disappointing.</p> <p> </p> <p>Regards</p> <p>Anthula Jacobs</p> <p> ********** </p>