1 reviews | Active since Aug 2018
Ster-Kinekor - Avengers Endgame cannot handle big movie BOOKINGS online
I am very disappointed, the biggest movie of the year Avengers Endgame had just opened, I immediately made may booking online only to experience a problem when it came to finalising the payment, the site was too busy and the it timed out. Once again I tried to do the booking and the same thing had happened. The next day on my account I had seen that the x 2 payments did in fact go off my bank account. It has been more than a month now and despite my constant request via email and messenger and telephonically my funds have still not been refunded. Why is such a big corporation that cannot even handle the open of this years biggest movie making false adverti*****t that they can handle and deal with online bookings? They have taken my money and have still not refunded me. the case number is Ster-Kinekor Case CAS-195223-P2T0F0 STK: ********** 000738
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Dear Ster-Kinekor
To date as "promised" I have not been contacted by your company, I was "promised" 2 months ago that the refund process would take place within two weeks after the error was made. And here moving onto 3 months still nothing other than a case number that is of no use. Is this how your customers are treated?
Dear Ster-Kinekor
To date as "promised" I have not been contacted by your company, I was "promised" 2 months ago that the refund process would take place within two weeks after the error was made. And here moving onto 3 months still nothing other than a case number that is of no use. Is this how your customers are treated?