Ster Kinekor

<p>On the 29th April 2017 I booked tickets online and paid with my Standard Bank card received the sms from the bank that the monies had been deducted - after not receiving a confirmation email I contacted the call centre and was informed that I could go to the cinema and they would assist me with the tickets, Carnival City Cinema is such chaos as only 1 terminal to book tickets was working and only 1 cashier assisting clients to book tickets. After waiting for 20 minutes a "manager/supervisor" was located and explained the situation and she informed us that the movie was fully booked and she could not assist. This is completely unacceptable. I phoned the call centre and was told that my monies would be refunded within 24 hours today is the 04 May 2017 and I phoned the call centre once again and was informed that I had to submit my bank statement in order for the refund to be done - why should this become the customers problem there was no problem with me doing the transfer so why should there be a problem refunding the money?</p>