Ster-Kinekor

I have been trying for over 3 months now to get a refund from Ster-Kinekor for tickets and combo deals purchases when the movie was cancelled due to load shedding. My emails are not being answered and phone calls not returned despite being promised otherwise multiple times. Have spoken to supervisors and nothing has been done still. Not sure if they're just useless or whether this is their strategy so people give up on chasing their refunds??