Ster-Kinekor

I was making a booking for the movie The Avengers on 03 April 2019 and 3 hours later I manage to secure a booking for 8 people but while I was trying to make a booking two payments went through my bank account but no booking was confirmed. I have been trying to get my refund since then with no luck . I have been informed by several agents from customer service that I will get my refund within 24 hours which never happened and 9 days later I am still waiting.

I feel that this matter its long overdue and the way it was handle its unacceptable and as a loyal and a movie freak customer it is demotivating as now they are requesting for a lot of documentation and no one said anything about documents when I was speaking to them