Ster-kinekor

I was so disappointed with ster-kinekor mall of the north service today. So I went in last month and they said because I am a regular client the consultant who assisted me encouraged me to get their club card and promised me that I will get half price on Tuesday, me being the budget freak I am drew a budget for every Tuesday that I will be watching a movie there, so I go in today all excited with my strict budget longing to watch the movie I desire and I am told that my card is not recognised and that I am not even on their system so disppointing the worse thing is that they could not even track the consultant who gave me the card and requested me to fill a form, so I wonder if they always just dish out cards like that. I was then told the is nothing the can do to help me it's either I pay full price or go, they even had the nerve to tell me to keep the card...I mean really for what, I was so disappointed that was so unprofessional and wrong. They should have a system the tracks a consultant that requests a card for a client. So disappointing