Ster-kinekor

<p>Good Day, Sunday 15 May booked online to see a 3D movie at Ster-kinekor at the Mall of Africa. I wanted to make sure I get my seat preference and booke 2 tickets online, I pay extra for this service and I am happy to pay in order to get my seat allocation and movie selection. Movie advertised as 3D and time at 11:30 am. Apron arriving I got my tickets and proceeded to cinema. About 5 min into movie I was confused as it was not 3 D, but thought maybe there is just a mistake, 30 min after movie time started all of a sudden the movie was suspended, no Ster-kinekor staff explained what's happening, after a few minutes a fellow movie watcher went to enquire what's happening, then a staff member came to say they made a mistake and our movie will restart at 12, as we have the wrong time and the movie will only start at 12. Most of the movie goers were upset as we booked on line to see and now toll sorry time has changed. A few people decided to rather take refund and come back another time, I putted to stay so we waited for 12 o clock. About 10 min later another staff member told us to please go to counter as the cinema was now fully booked and we have to change seats. I was very upset as I took the time to book on line and seletected my seat. At the counter we were told o sorry it's not available in 3D too! Well this made me so unhappy, I the asked the lady I would like a refund on the 3D option? I was informed by Lerato Modise that I could come after the movie to get R30 back, the money is not the problem, it's how this whole scenarios played off. Internet booking time wrong, 3D a lie, and the the whole thing to be repeated at cinema, This is not acceptable , if you offer a service to give one a option to pay extra to avoid hassles then that must be adhere to. Ster-cinekor this is unacceptable.</p>