1 reviews | Active since Jun 2016
Stek-kinekor booking issue, too money no refund never got tickets
I did an online booking to watch 'The Meg' I paid and then the system reported that it could not book my movie, I received an SMS and Email from my bank stating that the money when off my account. I went to the movies that night to see what I can sort out, apparently, I canceled the booking, the Manager assisted to book a new seat as the seats I tried to book online was already booked, but when I swiped my Ster-Kinekort card it reported that I used my card already but the manager did assist me, watched the movie no issues, however, I never saw anyone sitting on the seats I actually booked online...
PS: I had to pay again when I booked at the movies... I did not get my refund for the online tickets that I apparently canceled
I really want to know how Ster-Kinekor will fix this!
Dear Werner,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor
Dear Werner,
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor