HB
Henriek B
1 reviews | Active since May 2019
28 May 2019, 17:36
Stay home and watch showmax. it took me longer to try (and fail) to buy tickets than the movie would have been.
Tried and to book tickets online and couldn't process payment. Canceled online booking and went there in person. The staff said they can't help me I must phone customer services. Now it gets good. After two hours and four phone calls where I spoke to 8 different people I still couldn't buy tickets for a evening show that wasn't even half booked. Staff were mostly polite but unwilling to help. Luckily, I never need to go through this again as Netflix and Showmax has eliminated the need to deal with a terrible system just for a little entertainment.
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Replies (1)Ster-Kinekor's replyOfficial
07 Jun 2019, 13:54Good Day
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Ster-Kinekor's reply07 Jun 2019, 13:54
Official
Good Day
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
Thank you for taking the time to contact us to share your experience.
We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.
Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.
Kind Regards
Sterkinekor
