WK
Willem K

1 reviews | Active since Aug 2012

03 Mar 2016, 12:38

Staff load and un co operative

On 28 February we attended a movie at Centurion Mall. The idea is that staff be quite and appreciative of the fact that noise by Ster Kinekor staff directly affect the enjoyment of the service the paying customer receives.<br> <br> The staff was talking and laughing load. When asked to talk to the manager, one of the staff that were load was pointed out. When I asked for the name of the person, that person responded with a name that differed from the name on the name card she was carrying.<br> <br> The value system of Ster Kinekor is clearly not focused on client satisfaction

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply04 Mar 2016, 13:15
Official
Hello Willem_Kruger_19,

Thank you for telling us of your experience.

Your complaint will be escalated to the relevant department who will contact you shortly.

Regards,
Ster-Kinekor