SORT THIS **** OUT NOW! you take my money and dont activate my benefit!

I went to ster-kinekor at Carnival city on Saturday to activate the movie benefit for me and my son on Discovery Vitality, they said they couldn’t help me because the computer was offline, I told the manager (worst manager I have ever seen in my life!!) that I don’t see how that is my problem, I have the benefit, I WANT TO ACTIVATE my movie cards! Why partner with a giant like Discovery if you cant provide the service? She said she simply cannot help me, there is NOTHING SHE CAN DO!!!! So I paid the FULL price for the movie – THE JUNGLE BOOK, and when the movie started 4 people came and sat in 3 seats next to me, the staff came in there was commotion to have the people move. We booked seats 6,7,8 right at the back and sat in our designated seats. Not long after the commotion a woman with a man in wheel chair comes and tell us that staff told us to move up because her husband cant sit!!! WHY DO YOU PEOPLE BOOK OUT SEATS AND MAKE IT AVAILABLE FOR BOOKING IF WE ARE TOLD TO MOVE!!!!!!!!!!!!!!!!!!! I PAID FOR THE DAMN SEATS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AFTER THAT THE MOVIE AUDIO WENT COMPLETELY OFF AND WE WERE LOOKING AT PICTURES WITHOUT SOUND FOR SO LONG! We walked out of the movie after being furious and completely disappointed. So we went to CARNIVAL MALL that same night hoping to watch the movie, only to be told that they also cant help me because they don’t have the CARDS to activate my benefit!!!!!!!!!!!!!!!!!!!!! I am absolutely frustrated, I have been trying for ages to activate my discovery vitality ster-kinekor benefit, online is ALWAYS an error. NOW I GET A NOTIFICATION SAYING MY PAYMENT WAS SUCCESSFUL BUT MY BENEFIT NOT ACTIVATED??? SEE BELOW. I WANT THIS **** SORTED OUT RIGHT NOW, I WANT MY CARD AND CONFIRMATION THAT MY BENEFIT IS ACTIVATED! NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I cannot complain online because there is no option to submit the compliant!