Sorry no refunds company policy

Worst ster kinekor experience ever.. Bought tickest at self service counter after the cashier to me she was cashing up and i must wait for someone els and the moving already started but i can still book she said. 3 tickets where for malificent and another one was a mistaken abomable or something. They let us through after not even 10min a guy came and said the boy of six years old cant watch the movie because he was not 7 yet... I then asked for a refund which the manager Jaques said no its to late to give because the movie already started... That is totally unacceptable i said to him. Then he said its company policy.. I have to cal head office from my own phone because they do not have n phone to contact head office.. Head office then said they must at least then give me other move tickets suitable to wacht then another manager labeeqa said they dont do that anymore but she willphone her bos who will email me.. So disappointed and the kids was even more disappointed because they could not watch anything.. So over R500 was spend on popcorn and tickets for absolutely nothing...