TT
Trev T

1 reviews | Active since Mar 2018

15 Mar 2018, 07:26

So disgusted

I bought a combo for R85 which included a bucket of popcorn... While eating from the popcorn I realized the popcorn they served me had popcorn that was trampled on bits and pieces straw papers... I went to the counter and all the offered me was a refund or the opportunity to scoop my own popcorn and an apology. I opted for the refund as I was now sick to my stomach.... Not even an explanation....

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply15 Mar 2018, 10:57
Official

Dear Trev,

Thank you for taking the time to contact us to share your experience.

We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.

Your feedback has been escalated to the relevant department to have the mentioned issues investigated and corrected.

Kind Regards,

Ster-Kinekor