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lee.parmenter lee.parmenter

1 reviews | Active since Mar 2017

14 Jul 2017, 12:18

Slow, disorganised & pathetic serevice

<p>We had a similar experience at Cedar Square with almost non existant service at the food counter. It took 15 minutes to attend to 5 people ahead of us and there where 10 people behind us, they would not make the start of the movie. Initially there where 2 attendant, then despite the slow progress one dissapeared, came back after 5 minutes. Then another attendandant arrived and they started falling over each other looking for more popcorn tubs and drinks containers.They ran out of popcorn twice and everytime there was a wait to get more. Totally disorganised and quite pathetic. The mood in the queue was not good. What was going on in front of our eyes was hard to believe.</p>

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply22 Aug 2017, 12:36
Official

Dear Lee

Thank you for taking your time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.