1 reviews | Active since Dec 2017
SK Membership
On the 22 November 2017 I app**** for the Sk Club card and on the form it states free movie upon registration and 200 points.... well no movie and 100 points..... I emailed and I got the reply of there is no free movie (flase advertising as it states on my form) and only 100 points. I scanned the form in and emailed to them and since then have recieved no response what so ever, on top of that I took my two kids to get cards aswell and they to have not been activated almost a week later. Best of all my fiance did an online registration for a card and it all went well but when we whent to collect the card we are told there is only one account on her name and its not the one she recently opend, its an old one she never used from years ago. the say they cannot find the new account but we can log into it from a pc or phone.... When and who will sort this out? The staff at the Eastgate branch give us the run around besides the fact that that they didnt even want to serve us when we whent for the cards for the kids....
Dear Mark
We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future, however due to the fact that the cards are free now we no longer offer free movie tickets but you get 100 points.
Dear Mark
We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future, however due to the fact that the cards are free now we no longer offer free movie tickets but you get 100 points.