LN
Lihle N

1 reviews | Active since Nov 2017

16 Nov 2017, 13:22

SK Club Birthday Voucher

On 14 November 2017 we visited SK Forest Hill. I was to use my Birthday Voucher for the movie I was going to watch. On presentation of my SK Club card I was told I don't have a birthday voucher nor can I use my Club benefit to get half-price on the movie. I logged a complaint with the sales assistant Kgatlhisa but still no response from SK Earlier in the year the same branch told me I could only watch cartoons with my birthday voucher, also had to complain before I could watch a movie of my choice. Makes me wonder what the benefits of being a club member are!

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Replies (2)
Ster-Kinekor
Ster-Kinekor's reply19 Dec 2017, 19:45
Official

Dear Lihle

Thank you for bringing it to our attention.

We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Ster-Kinekor
Ster-Kinekor's reply19 Dec 2017, 19:46
Official

Dear Lihle

Thank you for bringing it to our attention.

We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.