Sick patient treated indignitally

Good day,I booked movie tickets online last night, reference number ***2 and due to unforeseen circumstances was hospitalised the Sunday morning due to bronchitis. I called the call centre in a hope to perhaps push the booking time back to the late show as I was discharged at 12-30 midday and would of liked to have rested, but I am told there is no way to change my booking and that I would loose my 114 rand as I used a debit card to purchase the tickets. I requested a voucher but was shut down immediately as I was requested by the manager to call the branch and maybe if I sent someone to the theatre, they might.help me. I find this treatment utterly unsatisfactory, I am a public relations officer and really you'll just took ster-kenikors name through the mud, is that really an image you want to portray to your clientele. I mean I understand policies and procedures but this is a exceptional circumstance <br> <br> Utterly disgusted