MW
Micky W

1 reviews | Active since Feb 2014

05 Apr 2015, 21:06

Shouting at me for paying with a R200 note

I am absolutely appalled by the service, or lack there of, I received from the Ster Kenikor Gateway on the 1st of April. I tried to pay with cash at the ticket counter and the rude, angry woman behind it, yelled at me and gave me attitude for paying with a R200 note(which was all I had, in cash) she also billed me for 2 tickets when I specifically asked for one, then blamed me because I gave her two discount cards(as the one card was not working). Eventually, after receiving my ticket, I went to buy some popcorn. However, the staff upstairs were standing in a large group chatting loudly and after 5-10 minutes of waiting at the till, I approached them to ask if I could place my order yet they simply shooed me away and said they were busy. It took 15 minutes in total for one of the indifferent employees to branch away from the herd and serve me, whilst rolling her eyes as if I inconvenienced her with my patronage. Furthermore, the popcorn salting station was empty with only a few straws on offer. It is no wonder people would rather pirate movies than pay exorbitant prices for abysmal, insulting service at movie houses such as this one.

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Replies (2)
Ster-Kinekor
Ster-Kinekor's reply07 Apr 2015, 10:52
Official
Hello MickyMackWest,

Thank you for reporting this. We apologize for the inconvenience caused to you.

Your complaint has been forwarded to the relevant department who will revert back to you soon.

Regards,

Ster-Kinekor
Ster-Kinekor
Ster-Kinekor's reply07 Oct 2016, 15:57
Official

Thank you for taking the time to contact Ster Kinekor, your feedback is important.

Due to circumstances beyond our control this complaint could not be attended to. Should you still require assistance, please feel free to contact us at ***/***(MOVIES)