1 reviews | Active since Jun 2017
Shockingly poor service
30 July 2017 i lodged a query for assistance from Step Kinekor with respect to damaged cards. They responded with the following:
"Thank you for taking the time to contact Ster-Kinekor.
Your query is important and will be attended to accordingly. We have assigned reference number CAS-91586-J3J7L2 to your query for record and tracking. A Ster-Kinekor team member will be in contact with you at the earliest opportunity. If you wish to reply to this email, do not edit the subject line. Below is a summary of your communication with us so far: Case Number: CAS-91586-J3J7L2 Subject Line: Damaged Cards
Interaction Summary: My wife and i are members of vitality and have been for several years. Vitality Ref ********** 99 I have been a member of the SterKinekor Vitality Club for years as well but the cards for my wife and i have been damaged and not usable. The card numbers are ********** 999 and ********** 999 The names are A R Procter ID ********** 999999 and V M Procter ID ********** 999999 Please advise how we get replacement cards and if possible reissue them.
If we need to collect them please use Brooklyn Nouveaux as the drop off."
That was the last i ever heard of them, so much for "Somebody will contact you soon", it is now 18 August
Andrew
Dear Andrew
Thank you for taking your time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Dear Andrew
Thank you for taking your time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.