Shocking service

On Sunday 10 July me and my family was at the N1 city branch.there was some delay and confusion regarding booking tickets at the branch and my husband booked tickets online.We bought 2 kids 3d sunglasses, snacks and tickets for our 2 kids.we went to the area where they checked our tickets and our kids went in.later we returned to fecth our kids as my husband entered the cinema and walked to the entrance where your tickets is checked and african lady Asemahle standing at the counter where u get the snacks screamed at him "Sir!You did not pay for the 3d glasses you need to pay"in front of fellow staff and other customers.He was confused and walked towards her and said excuse me.She continued to accuse him of not paying and said that she helped him at the tills and he did not pay. Upset as he was he told her that she did not help him as he had an online booking and pointed at the guy that assisted him who then said that our order was an online booking.Still to this point she kept saying he did not pay.He then asked for the manager,then the lady apologized for this confusion saying that he looked like the guy who did not pay.when the manager Mikele Revell arrived she mentions that they were under pressure due to network issues and apologises for this issue while he was explaining he's disgust the african lady keeps talking while he was trying to explain that's when I told her that she is rude and that she should know not to scream at customers and to act professional.the manager gave the complex manager Yandiswa details and we mailed her the same day but to date no response was received.the worst part of it all is that during the movie our kids was also harassed inside the cinema infront of other customers for not paying for the 3d glasses and to tell there Dad that he needs to come pay!!!!!How pathetic is this after paying R393 for 2 kids watching a movie.extremely shocked at this poor service