Shocking Service

I used the Ster Kinekor iPhone App to book tickets for iMax Star Wars. The app crashed but before that it already took my money for the tickets but did not issue me with a ref number for tickets. I called ticket line, only to hold for a VERY long time and eventually Senzi answered. She informed me she would log a call with IT and call me back with my ref number. 5 hours later, numerous phone calls, holding for 10-15min each time & then speaking with team leader Vigi Naidoo as Senzi was NOT very helpful to the fact that I needed to know if I had tickets or not and if not, would Ster Kinekor refund me my money and I needed to know urgently as I had to arrange a BABY SITTER. Both Senzi and Vigi had BAD attitudes towards me and shouted at me! Promises were not delivered on and I am now a very frustrated and irritated customer. It took your staff over 5 hours to figure out with IT that my tickets were not booked. NO one called me back, I had to spend all my airtime phoning ticket line to get answers and still NO movie tickets. You guys are so quick to take my money but so unbelievably slow at resolving issues. Your level of customer service at ticket line is BELOW AVERAGE Ster Kinekor!