FT
Faddzy T

1 reviews | Active since Sept 2015

05 Sept 2015, 17:59

Shocking service

Shocking service from the guy who was serving popcorns on 2 September 2015 at 14:07 (Name Ntombifuthi Hlatshwayo on the slip). I asked for 2 combos 1 for my son (junior) and one for myself (mega). I was told they do not have sweets for the junior combo so I told him to just give me popcorn and a drink in place of the Junior combo. Unfortunately he did the same for the Mega combo even though sweets for the Mega combo were there. When I asked why he had done so, the dude went totally berserk!! I couldn't understand what really drove him to be like that but then I simply told him that I wasn't in the mood for confrontation and I'd take whatever he had served me. I thought of letting this go but whenever I think again of this experience it traumatises me and I just want the management to look into this. There was an equally arrogant lady next to him at the same time (who was also mumbling stuff) unfortunately I could not establish her name at the time.

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply08 Sept 2015, 13:37
Official
Hello Faddzy,

Thank you for reporting this. We apologize for the inconvenience caused to you.

Your complaint has been forwarded to the relevant department who will revert back to you soon.

Regards,
Ster-Kinekor