Shocking Service

I took my 6 year old daughter to watch Cinderella at 2.45pm at Cavendish Prestige.Upon arrival we had to vie to get the attention of someone to take our order. We wereeventually helped after standing in a queue for 10 minutes. The staff member took our order but i couldnt pay by card as the machines were offline. I could not order the red velvet ****in because there was only 1 cake.Our order was written on a piece of paper & my ticket was kept at the till. Our order was delivered after the trailers about 15 min into the movie without the popcorn i ordered.We were in seats e8 and e9 and one of the seats wouldnt recline.The popcorn never arrived during the movie. After the movie i went to the till and waited a further 15 minutes before i was helped. I complained about not receiving the popcorn and the staff member wanted to give me a box of popcorn which i refused as the movie had already finished. I was told i had to still pay for the popcorn. I voiced my dissatisfaction and was asked to write down my contact details and was promised someone would contact me.I still wasnt satisfied and found the manager who asked me to send this email.