Shocking refund policy due to Loadshedding

After booking 2 Cinema Prestige tickets online on Sunday morning @ R221.50, we arrived at the movie Sunday evening to find loadshedding. I approached a person at the counter to enquire about the procedure that applies to which she only rep**** \No Movie tonight"and pointed at another counter. There I was told to phone the ticketline and they will refund mr.e.e. numerous phone calls at my own expense have been fruitless as nobody answered the phones. Still no money and every call is just costing more and more."""