Shocking experience

We had a shocking experience with Ster-Kinekor. An order was placed in January 2018 for vouchers for the company that I work for. Payment was made and confirmation was forward. Up until today, we still have not received the goods ordered, the staff at Ster-Kinekor reads the emails but do not reply. Today we phoned and hopefully today 13 March 2018, we will receive our vouchers. . . The response itself is shocking and it's very disappointing that we had paid almost a month ago for an order placed nearly two months ago and still we have to follow-up on a weekly and now almost daily basis to get the order.... won't use them again