Shocking customer service. Prestige Sandton

Item: Ster-Kinekor
Rating: 1
Author: Kuven P

Logged this case early May. CAS-156921-L3C7H3. Called customer service sent numerous emails and not response from them. Prestige Cinema in Sandton started movie with no sound for first 10-15mins. Staff did not know how to restart the movie and as a result we left. Up till now 3 weeks later still no response or apology or refund offered. Shocking how bad the customer service is.

Helpful (0)

Replies (2)

Ster-Kinekor's replyOfficial

30 May 2018, 16:08

Dear Kuven

Thank you for taking the time to contact us to share your experience.

We always endeavor to deliver the most enjoyable cinematic experience to all our customers, and we apologies for not being able to do so on this occasion.

Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.

Kind Regards,

Ster-Kinekor

Ster-Kinekor's reply30 May 2018, 16:08

Official

Dear Kuven

Thank you for taking the time to contact us to share your experience.

We always endeavor to deliver the most enjoyable cinematic experience to all our customers, and we apologies for not being able to do so on this occasion.

Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.

Kind Regards,

Ster-Kinekor

Kuven P's updateReviewer Update

05 Jun 2018, 14:09

Will I receive response in 24 hours or 24 days as we are passed the hours and still no response? Service as shocking as per my review. It’s has been nearly 7 days an no response.

Kuven P's update05 Jun 2018, 14:09

Reviewer Update

Will I receive response in 24 hours or 24 days as we are passed the hours and still no response? Service as shocking as per my review. It’s has been nearly 7 days an no response.