shocking customer service

My family and I booked 4 tickets online to watch a 8.45pm movie. We received the payment sms and confirmation that our seats had been booked, however this was not the case when we got to the movies. Upon complaint, the manager of Sterkinekor Rosebank, George, showed no understanding as to our problem of coming all the way to the movies without being informed that our seats were in fact not booked. I was upset but was happy to let the issue go, unfortunately George's bad attitude and comment of \its not my problem maam"really got me ticked off. Being in a service industry and especially being a manager delivering good customer service is key to repeat business. His tone was close to aggressive and he showed no desire to assist us in any way to provide a solution to the problem. I am extremely disappointed at Sterkinekor for having such a person as the face of their brand and company. """