Shocking customer service.

While watching \Minions 3D""; that no dialogue or sound could be heard in the movie. After 5 minutes; we went outside the movie and asked staff to resolve the problem. They said that they would; and we went back inside. However; the problem was not resolved; and we still could not hear the movie (at all).<br> <br> For a second time; we asked staff to resolve the issue; but again nothing came of it. Eventually; we went to the 2D version as the problem was never tended to.<br> <br> No apologies or refunds were offered; even though we missed about a third of the film.<br> <br> A compliant was made on the Ster-Kinekor website; and I was told that it would be forwarded to the relevant department after 48 hours; and was given a reference number 29819. 5 days went by with no reply. <br> <br> I sent another email; and I was told that the problem would be dealt with within a day.<br> <br> It has been a further 2 days and I still have not had a reply;refund or even an apology.<br> <br> I find this service unacceptable and will not be visiting Ster-Kinekor in future if no resolution attempt is made. """