Shocking customer service

Most incompetant useless and unwilling to help. Ster kinekor Northmead square Benoni. Took the family, wife and 2 young kids to watch Lion King. 17:30 show which was in 2D, after sitting through all the trailers and eventually the movie starting, it ended up being in 3D and nobody having 3D glasses, after a long battle and being told there is no staff to assist, an hour later the movie eventually started with all the trailers again, and then in 2D, this however caused issues for kids whose parents had arranged to pick them up at a certain time, and us who had limited time, we eventually finished watching at 20:30. After watching, we asked to see the manager who was Ruby, and she was nowhere to be found, the staff said she had gone AWOL. Very nice, got her cell number and tried to call, but had no answer. Then called Ster kinekor custome care complaints line, and was told we cannot complain telephonically, it has to be via email. Well, this definitely gives a new meaning to customer service, all our treats and refreshments was already finished before the correct movie eventually started. Rest assured NU METRO now seems like a much better option going forward.