Shocking Bad Service

I booked 2 tickets online for a show at Fourways, one wheelchair and one normal seat. Two hours before the movie my sister called to say she has had a bad fall from the wheelchair and cannot make the movie. I tried 4 times to get hold of Ticket line between 1:11pm and 1:46pm to get hold of Ticketline to cancel with no reply from Ticketline. I then drove through to Fourways to arrange the cancellation and either a refund or a voucher and was told by Veleka Samsam the manager that she can't help me. I explained Ticketline was not answering could I use her phone only to be told their phones don't work to Ticketline!!! Seriously!!! Is this the service we get from Ster Kinekor? Now I get hold of ticket line at 5:09pm to be told I have to call back on Tuesday?<br> <br> Shame on your Ster Kinekor, if you check my movie clubcard you will see I have been a very very loyal customer over the years No more! I will be supporting Numetro and my local DVD store in the future. You will not get a cent more out of me!