Shocking attitudes and no communication

We pre booked tickets for iMax for a pre release at The Grove as well as to avoid the Que. Upon arrival we were told that the movie would not be shown due to load shedding ( even though the mall has generators) and was told that they would not sell popcorn and refreshments by the very arrogant staff who were actually getting sarcastic with the couple in the line in front of me. When getting a voucher for a movie I explained that I pre booked so I am assured my seats and don't want to stand in a line to which I was told \eish