shocking and poor service

Your service was trully pathetic. It started yesterday with your website. I could access Cape Gate on the system as the system was offline. I then contacted your ticket line whereby i phone thrice. Everytime getting the message that you are experiencing high call volumes. I was then forced to book by the abovementioned cinema. What a nightmare. It was total chaos. There were people queing in long lines to purchase popcorn and cooldrinks. We were standing feom 19:45 to 20:20 in the line and you only have 3 people assisting over 100 people and then to top it off tgere were products that codes were not on the system. No manager in sight as the manager was not even there. People complaining that this is the type of service that you get. We eventually left the queue as our movie was schedule to start at 20:15. No you get to the cinema and there is no seats available or even next yp each other. We eventually got seats. There were about 10 people standing as there were no seats for them. They then requested there money back. I would like feedback on the complaint or i will be taking this further as it seems that you are trearting people like a bunch of sheep that has to be happy with.