Shattered by the lack of support for customers

We went with a child to the cinema and we were gonna take turns. The lady at the counter heard us talking about it but she did not advice us that the difference between the movies is 2 hours instead of 1 hour as we assumed. Then lady wouldn’t sell us popcorn to collect later because we bought the tickets early. She said we have to get back to the queue when we are ready.Then I lost my ticket 3D for 2 and the manager would not help in any way. We had proof of purchase and we had brand new 3D glasses but she wouldn’t help us at all. I even asked if she would atleast give us discount for 2 and she was reluctant. I felt defeated and disappointed by the theatre and their lack of understanding.

So we bought 4 tickets and did not get the benefit of watching the movie ?????

???????