Service, Service, Service

Deadpool has been out in cinemas a whole 4 days! Last night (Wednesday) I went to watch Deadpool in IMAX, making sure I was on time. However, you would expect- with the price you expect people to pay for tickets- that you could ensure that customers can make it to their movie on time! <br> Firstly, I tried to go to the counter where Pizza Hut is and order popcorn and a drink when I rudely got told by the lady behind the counter, in a Ster-Kinekor T-shirt, that I have to go upstairs to order as she is only taking Pizza Hut orders, yet there was ample popcorn in the popcorn warmer. Upstairs had a queue that was not moving and very long. You had two people serving popcorn and drinks with two lines that were full. <br> Secondly, Deadpool has just been launched and there is a lot of hype and advertising of the movie, with this hype you would expect that Ster-kinekor would provide their customers with efficient service that can allow them to make their movies on time. During the first week of screening a movie that is as popular as Deadpool, you would expect that you place more staff behind counters. This is something that can easily be fixed, and by looks of previous posts on your Facebook wall