Service is a shambles

Last night I booked on-line for a movie at Ster-kinekor. After not receiving a confirmation the call centre said it was reversed (even though I had no proof) I had to do it again which then confirmed. (The booking was done so we don't stand in queues). At the cinema we had to queue to pay for 3D glasses and beverages and then stand in another queue to collect it which was even longer and more time consuming. When I asked to speak to a manager I was told 1st \there's no manager\" 2nd 'he is downstairs in the office' and 3rd \"they in Cape Town and if I had a complain I should do it on social media.\" Whilst in the movies we had 2 drunks with no ticket and already chased from pre-occupied seats elsewhere in the cinema creating a ruckus by talking above their voices jumping up and down, fighting with each other, drinking from glass bottles banging the seats in front disturbing all that paid to watch the movie peacefully. I then went and called a security (no manager on Duty) and he came and had I few words with them and left and they continued. After the movie when I confronted the security he said \"eish\", \"I don't know what to do!!\""