Service

<p>HI id like to just lodge a complaint at the ster-kinekor at mall of africa</p> <p>We booked our tickets Saturday evening 28/01/2017 for the movie SING at 10 PM</p> <p>Scanning our ticket the first time so surely they should know what to give us<br />they gave us the imax 3d glasses and as we sat down the movie did not look normal and was blurry so i went back and they after wards advised me that it was the wrong glasses and told me that I have to go back and bring my slip and bring the other glasses back <br />They could not come with me to exchange all 5 of our glasses as they made me get my slip and get everyone's glasses and stand in the que and exchange the glasses and then scanned my ticket once again and with an attitude argued with me about the glasses so in the mean time all of us missed half of the movie because of giving out the wrong glasses in the first place.</p> <p>Surely when scanning the ticket they should be trained in giving the correct glasses for the movie</p> <p>I was highly upset and my daughter could not even enjoy the full movie<br />What kind of service is that</p> <p>The staff should be propaly trained on how to talk and handle customers and keep customers happy and not try and argue .</p> <p>We all have not had a good experience at all and would likely not go back<br />I also have the slip if needed more details</p>